Payment Policy
Payment Methods
We accept:
• Credit and debit cards (Visa, Mastercard)
• PayPal
• Google Pay and Apple Pay (Apple Pay on iPhone and iPad only)
• Klarna
Each order is paid with a single payment method — payment methods can't be combined on one order.
HOW CARD CHARGES WORK
When you pay by card, we first place a temporary authorization on your account. The actual charge happens when your order ships, or when the authorization expires (6 calendar days), whichever comes first.
ORDER VERIFICATION
To protect you from fraud, orders go through a verification step. We may ask you to confirm you're the cardholder or verify order details. If we can't verify an order, we'll cancel it and refund your original payment method.
A note on PayPal: if a PayPal dispute is opened before your order ships, PayPal holds the funds and we have to pause the shipment. Resolving the dispute lets us continue processing your order.
WILL I PAY ANY EXTRA FEES?
Possibly, depending on your card. International cards may see small differences from exchange-rate changes, and your bank may add an international transaction fee. These fees come from your bank, not from us — check with your card issuer for details.
MY PAYMENT FAILED — WHAT NOW?
Declined payments can't be saved, so you'll need to place the order again. Before you retry:
• Check your contact details (phone and email). Shipping to a company address? Include your name.
• Check your card details — expiration date and billing address.
• Enter the 3-digit security code from the back of the card.
• If your bank blocked the payment, contact them — banks don't tell us the reason.
• If everything looks right, try another card or payment method.
IS MY PAYMENT INFORMATION SECURE?
Yes. Payments are processed with industry-standard security, and we never share your payment information with third parties.
QUESTIONS
support@genspark.ai