1. DEVICE AND BUNDLE RETURNS
30-day returns. Within 30 days of receiving your product, you can return the package (the device and its included accessories) for a full refund — no questions asked.
Return conditions:
• The product must be in its original condition and fully functional.
• The packaging seal must be unopened so the product can be resold.
• All original contents (accessories and manuals) must be included.
• Included accessories are part of the bundle and can't be returned or refunded separately.
• If a return arrives damaged, incomplete, or with badly damaged packaging, we may deduct part of the refund depending on the condition.
• If the device holds recordings, erase them before returning. We factory-reset every returned device on arrival.
How to return:
1. Email support@genspark.ai with your order number and the product serial number (SN).
2. Once approved, we'll send you the return address and instructions. You pay return shipping.
3. After we receive and check the product, your refund is processed within 5–10 business days (bank processing speed varies).
2. ACCESSORIES BOUGHT SEPARATELY
These terms apply only to accessories purchased on their own (for example the wallet or charging cable) — not to accessories included in a bundle.
Return conditions:
• Unused and in new condition — no wear, stains, or damage.
• Returned in the original packaging with labels and manuals.
How to return:
1. Email support@genspark.ai with your order number and the accessory name and quantity.
2. Once approved, we'll send return instructions.
3. Refund within 5–10 business days after we receive and check the item.
3. SOFTWARE AND DIGITAL SERVICES
This section covers Genspark digital services bought through genspark.ai, Google Play, or the Apple App Store — including membership subscriptions and transcription quotas.
You're eligible for a refund if:
• You request it within 30 days of purchase and the service hasn't been used or activated; or
• A technical failure on our side prevents you from using the service (verified by our team); or
• Apple approves your refund for an Apple in-app purchase.
We can't refund when:
• The service has been activated or used.
• More than 30 days have passed since purchase.
• The purchase wasn't made through official Genspark channels.
• The problem comes from your device, network, or usage rather than the service.
How to request a refund:
• Paid on genspark.ai, Google Play, or via Stripe inside the App Store: email support@genspark.ai with your order number and registered email address.
• Paid through Apple's in-app purchase system: Apple handles these directly — we can't intervene. Sign in at reportaproblem.apple.com, find the order, and follow the steps to request a refund.
Refund timing: approved refunds reach your original payment method within 5–10 business days. Apple-processed refunds follow Apple's own timeline.