When will your order ship?
We're committed to getting your order to you as soon as possible. Here's what you can expect once you've placed your order with us:
- Processing Time: Orders are typically shipped out within 1-2 business days after placing your order.
- Delivery Time: The delivery time is as follows.
Orders are typically delivered within 3-5 business days.
For remote areas such as Puerto Rico, Hawaii and Alaska: 20 business days.
Note: Delivery may be delayed up to 7 business days due to peak periods, weather, or carrier issues.
SecondBrain Note currently doesn’t include Express Delivery Service.
We do not process shipments on weekends or holidays. If we experience a high volume of orders, there might be slight delays in delivery. In such cases, we will send you an email reminder. Please allow a few extra days, especially if there are adverse weather conditions affecting deliveries. If you haven't received an update on your shipment within approximately 3 business days, please contact us at support@genspark.ai, and we'll assist you promptly.
Where do you ship to?
We offer shipping to the United States、Japan、South Korea.
Note: We do not ship to P.O. Boxes, APO/FPO/DPO addresses.
What are your shipping rates?
Free shipping.
If any after-sales issues arise, will I need to pay for postage?
Yes，you will need to pay to mail the item to our designated address.
How can I track my order?
To track your order, log in to https://shop.genspark.ai using the email address you provided during your purchase, and click on "Orders" to check the status. If you need further assistance, please reach out to us at support@genspark.ai. Our customer service team aims to respond within one business day.