If you can’t connect to the Genspark App, try the troubleshooting steps below:
Initial pairing issues
- Check the battery: If the device is out of power, charge it for at least 10 minutes.
- Enable Bluetooth permissions:
- iOS: Go to Settings, find “Genspark,” and make sure Bluetooth access is allowed.
- Android: Open Settings and allow Bluetooth and Location permissions for the Genspark app. On Android versions earlier than 12, Location services must be enabled for Bluetooth scanning.
- Turn on Bluetooth on your phone: Make sure Bluetooth is enabled and keep the device close to the phone.
- Check the indicator light: When you press the Record button, confirm the device’s white light turns on.
- Try reconnecting in the app: If the light is on, attempt to reconnect to the app.
Reconnection issues
If the app can’t find the device, try the following:
- Make sure the device has enough battery and can power on (ideally, fully charge it first).
- Confirm Bluetooth is enabled on your phone.
- Update the app/software to the latest version.
- Restart your phone.
- Reset the device (press and hold the Record button for 16 seconds).