If your device is unresponsive or won’t charge, you can try resetting it by following the steps below. This will not erase any data or change your settings:
Carefully check your charger: Make sure you are using a power adapter labeled “DC-5V” with an output of at least 0.5A. If not, try a different one.
Check the charging cable: Before plugging it in, confirm it is the original charging cable. After connecting, check whether you get a vibration feedback and whether the charging indicator light flashes green.
Clean the charging port: Use a dry tissue to gently clean the device’s charging connector. If dirt is causing the issue, this may help.
Reset the device: If the problem persists, try resetting your device by pressing and holding the record button for 16 seconds.
If the issue still persists, please send a recorded video to support@genspark.ai for assistance.
Note: Many users try to reset the device by performing the steps separately—press and hold the record button for 16 seconds, then charge the device. However, for a successful reset, these two actions must be done at the same time.